Terms & Conditions
By registering you have agreed to the following Terms & Conditions, relating to both being registered with Reclaim Movement and being a coaching client. Please take time to familiarise yourself with all policies, especially the Health Screening section prior to commencing coaching sessions and the Cancellation policy.
By registering you are agreeing to be sent emails by Reclaim Movement. Reclaim Movement is committed to protecting and respecting your privacy. Any data collected will be hosted securely and will not be shared with any third party.
You can opt-out at any time by emailing me at email@example.com. Reclaim Movement may keep a record of any correspondence for future reference. Sessions recordings will be made of the Coach only (in Speaker View) unless agreed with participants beforehand. Permission for taking and using photographs or screenshots of clients will always be requested.
Coaching Terms & Conditions
The Client understands the Coach (Wendy Welpton) is a self-employed trainer. Clients acknowledge that in engaging the Coach they are entering into a contract with her alone and not with any facility or any subsidiary companies.
Payments to the Coach must be made directly to Reclaim Movement and not through any other facility than via the Reclaim Movement website (via Paypal) or by direct bank transfer (BACS) - details on request. All sessions must be paid for in advance. Bookings will not be confirmed until payment is received.
Group Coaching Payment & Bookings
Group coaching sessions on Zoom or as Friends Small Groups must be paid for in a block of 6 sessions which must be used in the half-term dates advertised.
Missed Group Zoom Class Policy: it is advisable to attend all sessions to ensure continuity of learning and to get the best results for your body. If unforeseen circumstances mean you cannot attend, unfortunately refunds are not possible, however all classes are recorded, so as an exception I can supply the recording for a restricted time period to enable catching up prior to the following session.
Private Coaching Payment & Bookings
All private pre-paid session packages have a completion date of 6 months from the date of the first session, however all session dates do not need to be booked in advance. Any outstanding sessions will not be carried over the completion date, unless a prior agreement has been made with the Coach. Failure to make a payment will result in sessions being cancelled until payment is received.
The Client must contact the Coach directly via text to 07913 945026 to cancel or change booked sessions. Cancellations made with less than 24 hours’ notice will incur a full charge. Cancellations made with less than 48 hours’ notice will incur a 50% charge if the coach cannot fill the appointment with an alternative client booking, at the coach's discretion. Cancellations for pre-paid sessions and packages that have already started will incur 25% charge for any outstanding sessions to cover time spent by the trainer developing and planning the programme.
The Coach reserves the right to cancel or alter coaching sessions dates due to illness or other extenuating circumstances. Should a coaching session be cancelled, an alternative date will be offered. If this is not suitable and payment for that course has already been made, a full refund will be given. In the unlikely event of the Coach being unable to continue the Client’s training, they can transfer their session to another time or request a full refund for any unfulfilled sessions.
All sessions will start and finish on time, within reason. If the Client is late, the Coach may not be able to provide the full time for the session. However, if the Coach is late for a session, the Client will still receive the full session time or have the outstanding time added to another session. For sessions on Zoom, clients will be able to join the meeting prior to the scheduled time to be ready to start the session on time.
The results of any training programme or coaching course cannot be guaranteed and progress depends on the Client’s effort, cooperation and commitment in and outside of the sessions. Individual results may vary and whilst physical improvements will take place no particular result is guaranteed by the Trainer.
Training - Risks & Results
There are inherent risks in participating in a programme of strenuous exercise, and if the Client sustains or claims to sustain any injury while participating in the fitness programme, they acknowledge that the Coach is not responsible.
The Client understands that they have control within a training session and may terminate an exercise or session at any time. Further to this, they acknowledge that it is their obligation to inform the Coach of any symptoms such as abnormal fatigue, shortness of breath or chest discomfort. The Client agrees that the Coach can terminate any exercise or training session at any time if the Coach believes the Client is not in a suitable condition for physical exercise.
No training results are guaranteed, and progress is dependent on client’s effort, cooperation and commitment in and outside of training sessions.
The Coach is not a Doctor, Physiotherapist or Dietician. The Client understands that all advice offered is optional and not a replacement for professional advice from experts within specialist fields.
Please read the following Physical Activity Readiness Questionnaire (PAR-Q) form.
The Physical Activity Readiness Questionnaire is designed to uncover issues that may prevent you from commencing an exercise programme. Prior to commencing coaching, you agree to please read all 7 questions. If you answer 'No' to all 7 questions, you are free to commence coaching sessions, otherwise you must please contact me before commencing coaching to discuss your answers. If the Coach may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge you for providing this.
The Client acknowledges that their answers to the questions outlined on their Physical Activity Readiness Questionnaire (PAR-Q) form are true and complete to the best of their knowledge. It is the Client’s responsibility to inform the Coach of any conditions or changes to their health, now and ongoing, which might affect their ability to exercise safely and with minimal risk of injury.
The Client agrees to fill in an online 'New Client Questionnaire' for Private Coaching which will be sent after the first coaching session payment has been received. The results will be discussed at the FREE 1/2 Hour New Client Assessment. This assessment can only be carried out on Zoom if the Client intends to complete training sessions on Zoom due to not being able to attend the Cumnor Hill Gym due to distance or due to being locked-down.
The trainer will use their skills and knowledge to design a safe programme of exercise and this will take into account personal goals and fitness levels.
The Coach will provide the coaching, supervision advice and support that the client may need to help them achieve their goals. The client’s progress will be regularly monitored and the programme revised and adjusted accordingly.
The trainer will provide all necessary equipment when coaching takes place in the Cumnor Hill Private Gym & Garden. The client is required to wear appropriate clothing and footwear.
All client information will be kept strictly private and confidential. If the trainer requires further medical information from a practitioner, the client must provide such details.
By starting a physical exercise programme with the Trainer, the Client acknowledges that they have satisfied themselves as to the suitability of the Coach for their training requirements before commencing their first coaching session, have had any questions regarding their training programme sufficiently answered and they are happy with the Coach's qualifications and experience.
Group Coaching on Zoom
The Coach is not liable for any technological issues which may occur as a result of the hardware/software you are using e.g. internet stability, computer, phone etc while you are completing the online coaching sessions. You must make sure your computer meets the requirements set out by Zoom which can be found here: (https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux)
Please note all Group Zoom classes are recorded on 'Speaker View' (so that only the Coach is being recorded).